1. Couriers & Methods
  2. Destinations
  3. Costs
  4. Risk of Loss
  5. Package Tracking
  6. Returns
  7. Undeliverable Packages
  8. Why was my Package Undeliverable
  9. Delivery Attempts
  10. Package Refused by Recipient

SpecialsWarehouse.com offers Free Shipping! on Purchases

  1. Couriers & Methods

    SpecialsWarehouse.com reserves the right to use any carrier for delivery. We currently work with the four major carriers on the US; UPS, FedEx, DHL and USPS.

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  2. Shipping & Delivery Times

    We ship orders from within 24-48 hours, depending on stock and availability. If we are not able to ship your order because we find out of stock on a product you ordered, we will send you an Email notifying you of the delay or unavailability (Please note that we will not ship your order until we get a confirmation from you, we do this to avoid cancelations after deliveries, or incomplete orders if you intended to buy a set in an all or nothing configuration), you can then make the decision on wheter to continue with the order without the out of stock products or cancel it.

    We use ground shipping for our deliveries, so you should expect your delivery from 5 to 9 business days after we ship your order.

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  3. Destinations

    At this time, SpecialsWahouse.com ships merchandise only to locations within the continental United States and not to international locations. Nor does SpecialsWarehouse.com ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. WE DO NOT SHIP TO P.O. BOXES.

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  4. Costs

    SpecialsWarehouse.com offers Free Shipping! on Purchases. With the exception of returned items that do not comply with our Return policy for which we will charge the standard shipping rate by the selected carrier for your method of delivery return. For more information on Returns go to: http://www.specialswarehouse.com/pages/returns.

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  5. Risk of Loss

    The risk of loss and title for all merchandise ordered from SpecialsWarehouse.com pass to you when the merchandise is delivered to the shipping carrier.

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  6. Package Tracking

    You will be notified and sent a Tracking number with the SpecialsWarehouse.com carrier of choice. For more information go to the carriers website and/or contact them by telephone.

    UPS
    U.S. Postal Service (USPS)
    DHL / Airborne Express
    FedEx

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  7. Returns

    IN ORDER TO AVOID BEING CHARGED SHIPPING FOR RETURNED ITEMS WHEN CANCELLING, SEND AN EMAIL BEFORE ACTUALLY RECEIVING THE ORDER. THE DATE WE RECEIVE THE CANCELLATION REQUEST EMAIL MUST BE EARLIER THAN THE DELIVERY DATE. WE WILL USE THE CARRIER'S PROVIDED INFORMATION FOR THE DELIVERY DATE.

    For more information on Returns go to: http://www.specialswarehouse.com/pages/returns.

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  8. Undeliverable Packages

    Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we’ll send an e-mail notifying you of the return and issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place another order at SpecialsWarehouse.com with a new shipping address. If you suspect your order was deemed undeliverable, you should receive confirmation of its return or a refund within four weeks of the estimated delivery date. If more than four weeks have passed, please Contact Us.

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  9. Why was my Package Undeliverable

    Our carriers may deem a package undeliverable for any of the following reasons:

    • Incorrect or Out-of-date Address
    • Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
    • Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.

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  10. Delivery Attempts

    Most of our carriers make one to three attempts to deliver a package. Packages that contain more than $400 of merchandise may require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to us (and your account will be credited).

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  11. Package Refused by Recipient

    If a recipient or gift recipient is not expecting a package or gift, they may refuse the package or gift if they believe it was sent to them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on the way.

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Last updated: September 2007